Welcome to the Library! Customer Service Training in La Grange, TX

Welcome to the Library! Customer Service Training in La Grange, TX

Yesterday I ventured out to conduct my first workshop for public librarians in La Grange, TX. Staff from several of the surrounding public libraries also came. But only just barely!

Thought the rain had stopped by the time I was on the road, there had been a huge storm early that morning. Most of the roads leading into La Grange were covered with water. I was on the phone texting with the director who didn’t have power and was flooded into her home just outside of town. Neither of us had any idea what state the library would be in when we finally did get there. But I and many others sat in my car hoping the authorities there regulating the situation would allow us through or divert traffic in some way.

I had just about given up and decided to see if I could turn around to go through Muldoon which would have been about an hour out of my way. But finally, after about 40 minutes of sitting, we started to slowly move forward.

 

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Finally made it into town!

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Almost everyone who registered was able to make it even though the storm and flooding caused a lot of chaos that day. We only got started about 30 minutes late. I could talked much longer about customer service than I did, but I think it went well. People were engaged, sharing ideas and stories. I brought many materials from the CTLS professional collection that got checked out, too.

Many asked for my slides so I put them on Slideshare and thought I would put them here, too. Connecting Texas Libraries Statewide provides consulting and continuing education opportunities for libraries all over Texas! We are here to serve those that serve. Contact CTLS if you have any professional development needs.

 

What a memorable experience for my first workshop! I will never forget it. 🙂

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TLA 2015… Here I come!

TLA 2015… Here I come!

Well, I won’t really be going that far, actually. Just up the street, really. But I am so excited because this year I will be a first-time presenter at TLA’s Annual Conference here in Austin. I will be on a panel with Cesar Garza of the Austin Public Library and Virginia Gause of The University of Texas – Pan American discussing Social Media and Marketing in Libraries.

I finally registered and looked over all of the sessions. There are so many I want to attend! The week is going to be packed and I can’t wait to share it all with you on here.

I will also share my presentation here after the fact as I suspect I will be tweaking it until the last minute! This is, I hope, my first of many presentations at TLA!